Guest Experience Specialist – Front Desk

Parable Hospitality; Half Moon Bay (CA); On-site; USD 2,480,000 - 3,306,000; Full time

Benefits offered by this job

401(k)

Team events

Volunteer opportunities

Job summary

Parable Hospitality’s Half Moon Bay Lodge seeks a friendly Guest Service Representative to welcome guests, manage the front desk, and support a seamless stay. You’ll assist with check-ins/outs, reservations, and guest inquiries, delivering warm, professional service in a coastal setting.

You’ll need strong communication, attention to detail, and comfort with cash handling. A flexible schedule including weekends and holidays is expected, with opportunities to grow within the hospitality team.

Qualifications

• 1+ year of customer service or related experience preferred.
• Front desk experience in hospitality is a plus but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized and make good judgments in a fast-paced environment.
• Comfortable handling cash, credit transactions and basic accounting procedures.
• Basic computer, typing and cash register skills.
• Dependable and willing to support the team wherever needed.
• Ability to stand for extended periods and lift up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings and holidays.

Responsibilities

• Welcome arriving guests with a warm, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts per hotel procedures.
• Answer guest questions and provide recommendations about the hotel and area.
• Accept and manage reservations by phone and in person with rate and availability details.
• Use suggestive selling techniques to add value to guest stays.
• Stay informed about hotel amenities and local events to assist guests confidently.
• Answer calls, assist with outgoing calls, and manage wake-up requests.
• Receive, sort, and distribute guest mail and messages.
• Maintain accurate front desk logs and communication tools for the team.
• Communicate effectively with guests and team members across departments.
• Assist other hotel teams as needed to support guest experience.
• Maintain a professional, positive and courteous presence at all times.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Parable Hospitality’s Half Moon Bay Lodge seeks a friendly Guest Service Representative to welcome guests, manage the front desk, and support a seamless stay. You’ll assist with check-ins/outs, reservations, and guest inquiries, delivering warm, professional service in a coastal setting.

You’ll need strong communication, attention to detail, and comfort with cash handling. A flexible schedule including weekends and holidays is expected, with opportunities to grow within the hospitality team.