Guest Service Agent

Great-Lakes-Management-Group; Johnston (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off (PTO)

Paid Holidays

Leadership Development Programs

Employee Recognition Programs

Supportive Team-Oriented Culture

USA TODAY Top Workplace Award Winner (

Job summary

Great Lakes Management Group (GLMG Hotels) in Johnston, IA is seeking a friendly Guest Service Associate (Front Desk Agent) to welcome guests, check them in/out, and set the tone for a memorable stay.

You will handle reservations, answer guest inquiries, process payments, and collaborate with housekeeping and maintenance to ensure satisfaction. Previous hospitality experience and strong communication help you succeed; training and leadership development are provided.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Front desk or hotel experience is a plus.
• Strong interpersonal and guest service skills.
• Excellent verbal and written communication abilities.
• Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, cancellations, and modifications through the Property Management System (PMS).
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest requests and ensure follow-through.
• Resolve guest concerns professionally and elevate issues when appropriate.
• Promote room upgrades, hotel amenities, and special offers.
• Maintain accurate guest accounts and process payments.
• Balance cash drawers and complete shift reporting when required.
• Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.

Skills

Strong interpersonal and guest service

Excellent verbal and written沟通

Ability to multitask in fast-paced env

Education

High School Diploma or equivalent

Tools

PMS systems such as HotelKey, OnQ, FOSSE, Opera

Job description

Guest Service Associate (Front Desk Agent)

Great Lakes Management Group (GLMG Hotels)

USA TODAY Top Workplaces Award Winner – 2024, 2025 & 2026
Join an award-winning hospitality company and become the face of our hotel by creating memorable guest experiences and delivering exceptional service from arrival to departure.

• Competitive Pay
• Paid Time Off (PTO)
• Paid Holidays
• Leadership Development Programs
• Employee Recognition Programs
• Supportive Team-Oriented Culture
• Work for a USA TODAY Top Workplace Award Winner (2024, 2025 & 2026)

Position Summary

GLMG Hotels is seeking a friendly, professional, and guest-focused Guest Service Associate (Front Desk Agent) to provide exceptional hospitality and create a welcoming first impression for every guest. This position is responsible for guest check-in and check-out, reservations, guest inquiries, service recovery, and supporting the overall guest experience.

What You'll Do

• Greet guests warmly and provide a positive first impression upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, cancellations, and modifications through the Property Management System (PMS).
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest requests and ensure follow-through.
• Resolve guest concerns professionally and elevate issues when appropriate.
• Promote room upgrades, hotel amenities, and special offers.
• Maintain accurate guest accounts and process payments.
• Balance cash drawers and complete shift reporting when required.
• Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Front desk or hotel experience is a plus.
• Strong interpersonal and guest service skills.
• Excellent verbal and written communication abilities.
• Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar platforms preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Why GLMG Hotels?

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.