Guest Experience Specialist - Front Desk

General Hotels Corporation; Lawrence (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Generous Time Off Package

Employee Assistance Program

Job summary

A leading hotel management company is seeking a Front Desk Agent to provide excellent customer service at Tru by Hilton Lawrence. The role involves greeting guests, checking them in and out, and responding to inquiries. Ideal candidates will have strong communication skills, the ability to multitask under pressure, and familiarity with hotel software. Benefits include medical insurance, 401(k), and generous time off. Join a company committed to enriching lives through award-winning hospitality.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Ability to work well under pressure.
• Proficiency in using hotel front desk software.
• Basic math skills.
• Flexibility to work different shifts, including weekends.

Responsibilities

• Greeting guests as they arrive at the hotel.
• Checking guests in and out of the hotel.
• Answering phone calls and responding to emails.
• Assisting guests with any questions or concerns.
• Maintaining accurate records of guest information.
• Handling cash and credit card transactions.
• Providing information about hotel amenities.

Skills

Strong communication skills

Ability to multitask

Attention to detail

Ability to work well under pressure

Proficiency in hotel software

Basic math skills

Flexibility to work shifts

Job description

A leading hotel management company is seeking a Front Desk Agent to provide excellent customer service at Tru by Hilton Lawrence. The role involves greeting guests, checking them in and out, and responding to inquiries. Ideal candidates will have strong communication skills, the ability to multitask under pressure, and familiarity with hotel software. Benefits include medical insurance, 401(k), and generous time off. Join a company committed to enriching lives through award-winning hospitality.