Guest Experience Specialist - Front Desk

Circa Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Circa Las Vegas is seeking a Front Desk Agent to warmly check guests in and out, assist with reservations, and provide information and services as needed. You will issue keys, process payments and help ensure guest satisfaction.

This role requires professional communication, basic math skills, cash handling, and the ability to work weekends and holidays. You will help maintain the front desk area and support hotel operations.

Qualifications

• High school graduate or GED equivalent required.
• 1 year previous customer service experience required.
• Must be able to work any day of the week and any shift to include weekends and holidays.

Responsibilities

• Check guests in and out accurately and assist with reservations.
• Provide information and services to guests and resolve issues.
• Issue keys and process payments; maintain front-of-house areas.
• Greet guests by name and reflect knowledge of the department and property.
• Assist supervisors in identifying guests with special needs to protect assets and ensure service.
• Monitor for unusual or suspicious behavior and report it.
• Keep Front and Back of House areas clean and stocked.

Skills

Communication

Basic Math

Cash Handling

Microsoft Office

Outlook

Internet

Shift Flexibility

Team Relations

Education

High School Diploma or GED

1 Year Customer Service Experience

Tools

Microsoft Office

Outlook

Internet

Job description

Circa Las Vegas is seeking a Front Desk Agent to warmly check guests in and out, assist with reservations, and provide information and services as needed. You will issue keys, process payments and help ensure guest satisfaction.

This role requires professional communication, basic math skills, cash handling, and the ability to work weekends and holidays. You will help maintain the front desk area and support hotel operations.