Guest Experience Specialist - Front Desk

Northwest x Southern Hospitality; Kennewick (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid holidays after 1 year

Paid time off from day one

Sick leave in WA/OR/AK

Health insurance after 60 days

401(k) retirement plan

Travel discounts

Monthly recognition programs

Referral bonuses

Community volunteer opportunities

Social events

Job summary

Springhill Suites Kennewick, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role ensures guest satisfaction through check-in, check-out, and coordinating hotel services, while serving as the main point of contact for guests during their stay.

The position requires strong communication and organizational skills, with the ability to multitask in a fast-paced, team-driven environment and provide excellent customer service.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Team player with problem-solving abilities.

Responsibilities

• Handle guest check-in and check-out and coordinate hotel services.
• Serve as the primary contact for guests throughout their stay and resolve issues.
• Answer questions and coordinate with hotel staff to meet guest needs.

Skills

Strong communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Job description

Springhill Suites Kennewick, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role ensures guest satisfaction through check-in, check-out, and coordinating hotel services, while serving as the main point of contact for guests during their stay.

The position requires strong communication and organizational skills, with the ability to multitask in a fast-paced, team-driven environment and provide excellent customer service.