Guest Experience Specialist - Front Desk

HireScore; Houghton (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for full-time and part-time shifts. You will welcome guests, share local tips, sell rooms, and manage reservations with a friendly, efficient approach.

A genuine commitment to customer service, basic computer skills, and flexibility for day, evening, weekends, and holidays are essential in this hospitality role near Michigan Tech University and the Portage Lake area.

Qualifications

• Must be 16 years of age or older.
• Front desk or hospitality experience is a plus, not required.
• A genuine commitment to providing excellent customer service.
• Comfortable using computers and a reservation system.
• Flexible with days, nights, weekends, and holidays.
• Ability to lift, push, or pull up to 50 pounds as needed.

Responsibilities

• Welcome guests and help them feel at home.
• Share information about hotel amenities and local favorites (restaurants, attractions, directions, and more).
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges using our computer system.
• Respond to guest questions, concerns, and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

Skills

Front desk experience

Job description

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for full-time and part-time shifts. You will welcome guests, share local tips, sell rooms, and manage reservations with a friendly, efficient approach.

A genuine commitment to customer service, basic computer skills, and flexibility for day, evening, weekends, and holidays are essential in this hospitality role near Michigan Tech University and the Portage Lake area.