Front Desk Associate: full-time & part-time available

HireScore; Hancock Township (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

The Magnuson Hotel Copper Crown in Hancock, Michigan is hiring Front Desk Associates for full-time and part-time roles. You will be the first warm welcome for guests, assist with check-in/out, and help guests with information about amenities, local attractions, directions, and services.

You’ll use a reservation system and the internet daily to manage bookings and charges. We offer a starting wage of $15.50 to $16.50 per hour based on experience.

Qualifications

• Must be 16+ years old.
• Hotel front desk experience is a plus.
• Strong customer service mindset.
• Comfortable using computers and reservation systems.
• Flexible scheduling including weekends/holidays.
• Problem-solver who stays calm under pressure.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Welcome guests and help them feel right at home.
• Share information about hotel amenities and local favorites.
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges using our computer system.
• Respond to guest questions, concerns, and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

Job description

The Magnuson Hotel Copper Crown seeks full-time and part-timeFront Desk Associatesto join their hotel team inHancock, Michigan.

Our Front Desk Associates play a huge role in creating great guest experiences, especially during check-in and check-out. You’re often the first smile our guests see—and the one they remember.

WHAT YOU WILL DO.

• Welcome guests and help them feel right at home.
• Share information about hotel amenities and local favorites (restaurants, attractions, directions, and more).
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges using our computer system.
• Respond to guest questions, concerns, and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

WHAT WE OFFER.

Starting wage of $15.50 – $16.50 per hour based on your experience.

SCHEDULE & SHIFTS.

We offer full-time and part-time opportunities with shifts available:

• 6:45am – 3:00pm
• 2:45pm – 11:00pm
• 10:45pm – 7:00am

We’re a 24/7/365 operation, so flexibility is important. Weekend availability is required—while you won’t be expected to work every weekend, there may be times during busy periods when you are needed.

WHAT WE ARE LOOKING FOR.

• Must be 16 years of age or older.
• Previous hotel or motel front desk experience is a plus, but not required.
• A genuine commitment to providing excellent customer service.
• Comfortable using computers—you’ll work with a reservation system and the internet daily.
• Flexibility with days, nights, weekends, and holidays (typical in hospitality).
• A problem-solver who works safely and stays calm under pressure.
• Ability to lift, push, or pull up to 50 pounds (with assistance), bend and crouch, walk stairs while carrying items, shovel walkways, stand for extended periods, and work with cleaning products as needed.

ARE YOU READY

for a role where every day is different, teamwork matters, and you get to be part of a welcoming hospitality experience?

The Magnuson Hotel Copper Crown of Hancock, Michigan features 46 rooms and is located near Michigan Technological University, Portage Lake, and the Houghton County Fairgrounds. Fans of skiing and snowboarding find this an ideal stay as Mont Ripley Skill Hill is a 4-minute drive away.