Guest Experience Specialist - Front Desk

Hershey Courtyard Inn; Hershey (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hershey Courtyard Inn in Hershey, PA, is seeking a front desk/guest services associate to welcome guests, handle check-ins/check-outs, and assist with information and services in a courteous, professional manner. The role requires a high school diploma, 1+ year of customer service experience (hotel experience preferred), and strong communication skills.

Bilingual English/Spanish is a plus; familiarity with local attractions is beneficial.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer skills

Guest relations

Local attractions knowledge

Education

High school diploma or equivalent

Job description

Hershey Courtyard Inn in Hershey, PA, is seeking a front desk/guest services associate to welcome guests, handle check-ins/check-outs, and assist with information and services in a courteous, professional manner. The role requires a high school diploma, 1+ year of customer service experience (hotel experience preferred), and strong communication skills.

Bilingual English/Spanish is a plus; familiarity with local attractions is beneficial.