Guest Experience Specialist (Front of House)

Ontario Trillium Foundation; Akron (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Guest Service team member who greets customers with a warm, sincere smile, takes orders promptly, and processes payments accurately. You will uphold the Church’s Service Section standards, manage cash with care, and address customer concerns quickly by notifying the manager when needed.

The role requires a high school diploma or GED and at least six months of related experience, with strong interpersonal and basic computer skills to support daily

Qualifications

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.
• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used.
• Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Always keeps display case interior and exterior clean.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Skills

Customer service

Cash handling

Interpersonal skills

Basic computer skills

Fast-paced environment

Education

High school diploma or GED

Tools

Cash register

Job description

Ontario Trillium Foundation is seeking a Guest Service team member who greets customers with a warm, sincere smile, takes orders promptly, and processes payments accurately. You will uphold the Church’s Service Section standards, manage cash with care, and address customer concerns quickly by notifying the manager when needed.

The role requires a high school diploma or GED and at least six months of related experience, with strong interpersonal and basic computer skills to support daily