Overnight Hotel Night Auditor & Guest Services Pro

Ontario Trillium Foundation; Laguna Beach (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Front Desk professional to welcome guests, register and assign rooms, and manage payments during overnight hours. You will respond to diverse guest requests, coordinate with housekeeping and maintenance, and ensure accurate billing while enforcing hotel policies.

The role requires excellent communication, strong guest service, and the ability to balance multiple tasks in a fast-paced environment.

Qualifications

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the checkout process
• Record guest comments or complaints, referring customers to managers as necessary.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or telephone switchboards.
• Answer inquiries pertaining to hotel services, guest registration and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Perform any additional duties as outlined by the manager on duty

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Verify customers' credit and payment methods.
• Make and confirm reservations.
• Keep records of room availability and guest accounts.
• Post charges to ledgers and receipts.
• Review accounts and charges with guests at checkout.
• Record guest comments or complaints and refer to managers.
• Compute bills and collect payments.
• Answer inquiries about hotel services and directions.
• Advise housekeeping for vacated rooms.
• Maintain lobby and common areas.
• Perform additional duties as assigned by the manager on duty.

Skills

Communication

Active listening

Performance monitoring

Reading comprehension

Analytical thinking

Customer service

Empathy

Help others

Adaptability

Mentoring

Conflict resolution

Problem analysis

Time management

Resource coordination

Tools

InnQuest RoomMaster

Gmail

Microsoft Outlook

Microsoft Office

Job description

Ontario Trillium Foundation is seeking a Front Desk professional to welcome guests, register and assign rooms, and manage payments during overnight hours. You will respond to diverse guest requests, coordinate with housekeeping and maintenance, and ensure accurate billing while enforcing hotel policies.

The role requires excellent communication, strong guest service, and the ability to balance multiple tasks in a fast-paced environment.