Front Desk Concierge – Guest Experience (7am–11pm)

Hilton-Garden-Inn-Hotel; Hamilton Township (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Hilton Garden Inn Hotel in Hamilton Township, NJ is seeking a Front Desk/Guest Service associate to greet guests, manage reservations, registrations and departures, and provide information on hotel services and local area.

Responsibilities include maintaining guest records in our system, handling inquiries, and ensuring guest satisfaction through timely and accurate service. Shifts include 7am-3pm and 3pm-11pm to support continuous guest service.

Qualifications

• High School diploma or equivalent, plus relative experience in customer service.
• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Greet all guests (internal and external) and assist with check-in/check-out.
• Process guest reservations, registrations, and departures efficiently.
• Provide information about hotel policies, services, amenities and local area.
• Maintain guest information in the property management system and ensure accuracy.
• Balance transactions and maintain daily logs and shift reports.
• Communicate pertinent information to other departments (Housekeeping, Security, Maintenance).
• Assist PBX/Switchboard, bellman or concierge services as needed.
• Adhere to hotel standards and safety regulations and maintain regular attendance.

Education

High School diploma or equivalent, plus relative experience in customer service

Job description

Hilton Garden Inn Hotel in Hamilton Township, NJ is seeking a Front Desk/Guest Service associate to greet guests, manage reservations, registrations and departures, and provide information on hotel services and local area.

Responsibilities include maintaining guest records in our system, handling inquiries, and ensuring guest satisfaction through timely and accurate service. Shifts include 7am-3pm and 3pm-11pm to support continuous guest service.