Guest Experience Specialist - Front Desk

Aimbridge Hospitality; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401k retirement plan

Paid Time Off

Employee Assistance Program

Job summary

A Front Desk Agent role at Aimbridge Hospitality in Fort Lauderdale invites you to deliver exceptional guest experiences at the beachfront Courtyard by Marriott Fort Lauderdale Beach. You’ll welcome guests, manage check-ins/outs, and handle requests with a friendly, professional approach.

Strong interpersonal skills and familiarity with hotel software are valued as you support reservations and daily front-desk operations to ensure memorable stays for guests visiting the area.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service superstar: provide warm vibes and top-tier service to guests.
• Communication champ: convey messages clearly and confidently with guests and team.
• Quick-thinking problem solver: respond quickly to issues to ensure smooth experiences.
• Multitasking marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

A Front Desk Agent role at Aimbridge Hospitality in Fort Lauderdale invites you to deliver exceptional guest experiences at the beachfront Courtyard by Marriott Fort Lauderdale Beach. You’ll welcome guests, manage check-ins/outs, and handle requests with a friendly, professional approach.

Strong interpersonal skills and familiarity with hotel software are valued as you support reservations and daily front-desk operations to ensure memorable stays for guests visiting the area.