Guest Experience Specialist – Front Desk

Highgate Hotels, LP; El Paso (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Residence Inn El Paso, managed by Highgate Hotels, is seeking a Guest Services Agent. The role involves greeting guests, handling check-ins/check-outs, and delivering attentive service to maximize occupancy and guest satisfaction at the Residence Inn El Paso.

The position requires customer-focused communication, basic computer skills, and the ability to multitask in a fast-paced front desk environment. This is an hourly, full-time opportunity with benefits and career growth potential.

Qualifications

• High school diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk according to Highgate standards.
• Answer inquiries about hotel services, hours and local information.
• Process check-ins/check-outs in a courteous and efficient manner.
• Balance shift paperwork and maintain accurate logs and reports.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High school diploma

College coursework

Tools

Computer experience

Job description

Residence Inn El Paso, managed by Highgate Hotels, is seeking a Guest Services Agent. The role involves greeting guests, handling check-ins/check-outs, and delivering attentive service to maximize occupancy and guest satisfaction at the Residence Inn El Paso.

The position requires customer-focused communication, basic computer skills, and the ability to multitask in a fast-paced front desk environment. This is an hourly, full-time opportunity with benefits and career growth potential.