Guest-Experience Front Desk Agent (Part-Time)

Mr C. Hotels; El Paso (TX); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Courtyard by Marriott El Paso Downtown is seeking a friendly Front Desk Agent to join our hospitality team. You will welcome guests, handle check-ins/check-outs, and provide information about amenities and local dining options.

We value a welcoming personality, strong communication, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required for this role.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and good personal hygiene.
• Open availability for weekends and holidays is required.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and other transactions accurately.
• Maintain accurate guest information and follow hotel procedures.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Monitor room availability and assist with room assignments.
• Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel services and Marriott Bonvoy benefits when appropriate.
• Follow all hotel safety, security, and guest-service standards.
• Protect guest privacy and confidential information.
• Address guest concerns and elevate issues to management when necessary.
• Assist with other front office duties as needed.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Computer skills

PMS experience

Reliability

Team player

Tools

Hotel PMS

Job description

Courtyard by Marriott El Paso Downtown is seeking a friendly Front Desk Agent to join our hospitality team. You will welcome guests, handle check-ins/check-outs, and provide information about amenities and local dining options.

We value a welcoming personality, strong communication, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required for this role.