Guest Experience Lead — Front Desk

Bardessono; El Paso (TX); Hybrid; USD 26,000 - 38,000; Full time

Job summary

DoubleTree by Hilton Downtown El Paso is seeking a friendly, professional Front Desk Agent to welcome guests, manage check-in/out, and provide information on hotel amenities and local attractions. You will communicate with various departments to ensure a smooth guest experience and promote loyalty programs.

A positive, guest-focused attitude and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; experience with hotel property-management systems is a plus.

Responsibilities

• Welcome guests with a warm, professional, and positive attitude.
• Complete guest check-in and check-out efficiently and accurately.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Handle guest requests, questions, and concerns professionally and promptly.
• Process room charges, payments, and other transactions accurately.
• Maintain accurate guest records and follow hotel procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Basic computer skills

Professional appearance

Tools

Hotel PMS

Job description

DoubleTree by Hilton Downtown El Paso is seeking a friendly, professional Front Desk Agent to welcome guests, manage check-in/out, and provide information on hotel amenities and local attractions. You will communicate with various departments to ensure a smooth guest experience and promote loyalty programs.

A positive, guest-focused attitude and the ability to multitask in a fast-paced environment are essential.