Guest Experience Specialist - Front Desk

Ethan Allen Global, Inc.; Danbury (CT); Sur place; Confidential; Plein temps

Avantages offerts par ce poste

401(k) plan

Medical plans

Dental plan

Vision plan

Life Insurance

Disability insurance

Commuter benefits

Résumé du poste

Ethan Allen Global, Inc. is seeking a full-time Front Desk Associate to greet guests, manage check-ins, and handle guest requests with a focus on exceptional service. The role requires weekend and holiday availability and proficiency with hotel systems.

Responsibilities include answering calls, using Opera PMS, processing payments, and coordinating with housekeeping to ensure smooth room operations. Competitive hourly compensation and comprehensive benefits are offered.

Qualifications

• Flexibility to take on varying roles to deliver great customer service.
• Ability to comply with hotel policies and procedures.
• Willingness to work weekends, holidays, and flexible hours.
• Ability to lift 30 lbs.
• Ability to stand for 8 hours.
• Ability to work on a computer for 8 hours a day.

Responsabilités

• Answer the phone and operate the telephone switchboard.
• Greet and welcome guests in a professional manner.
• Register guests and assign rooms.
• Maintain lobby and assist guests with luggage.
• Use Opera PMS to manage reservations and guest accounts.
• Verify payment methods and post charges.
• Handle guest requests and resolve issues following EA standards.
• Coordinate with housekeeping for room status.

Connaissances

Flexibility

Policy compliance

Weekend/holidays availability

Lifting 30 lbs

Stand 8 hours

Bending

Computer work

Description du poste

Ethan Allen Global, Inc. is seeking a full-time Front Desk Associate to greet guests, manage check-ins, and handle guest requests with a focus on exceptional service. The role requires weekend and holiday availability and proficiency with hotel systems.

Responsibilities include answering calls, using Opera PMS, processing payments, and coordinating with housekeeping to ensure smooth room operations. Competitive hourly compensation and comprehensive benefits are offered.