Guest Services Front Desk Agent

Ethan Allen Global, Inc.; Danbury (CT); On-site; Confidential; Part time

Benefits offered by this job

401(k)

Medical plans

Health Savings Account

Dental plan

Vision plan

Job summary

Ethan Allen Global, Inc. is seeking a part-time front desk associate in Danbury, CT. The role involves greeting guests, registering arrivals, and handling payments while maintaining the lobby and supporting housekeeping as needed.

The ideal candidate can operate Opera PMS, manage guest accounts, and respond to inquiries with professionalism. Weekend and holiday shifts are expected, with a focus on exceptional service and hospitality.

Qualifications

• Flexibility to step into multiple front desk duties to deliver exceptional guest service.
• Ability to comply with hotel policies and procedures.
• Willingness to work weekends, holidays, and flexible hours.

Responsibilities

• Answer the phone and operate the telephone switchboard.
• Greet and welcome all guests in a professional and hospitable manner.
• Register guests and assign them a guest room.
• Verify customers' credit and establish payment method.
• Keep records of room availability and guests' accounts in Opera.
• Compute bills and collect payments from guests.
• Issue room keys and assist guests with luggage.
• Provide wake-up calls and handle guest messages.
• Maintain lobby area, restock beverages, and assist housekeeping as needed.
• Handle guest complaints and resolve issues per EA service standards.

Skills

Customer service

Guest relations

Phone etiquette

Opera (PMS)

Tools

Opera

Job description

Ethan Allen Global, Inc. is seeking a part-time front desk associate in Danbury, CT. The role involves greeting guests, registering arrivals, and handling payments while maintaining the lobby and supporting housekeeping as needed.

The ideal candidate can operate Opera PMS, manage guest accounts, and respond to inquiries with professionalism. Weekend and holiday shifts are expected, with a focus on exceptional service and hospitality.