Guest Experience Specialist (Front Desk)

Skybokx 109; Connecticut; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Health and wellness benefits

Career growth opportunities

Job summary

Hilton Mystic in Mystic, CT is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will assist with check-ins and check-outs, answer questions, and ensure a warm, efficient experience at the front desk.

The role requires excellent communication, multitasking, and a professional demeanor. Previous hotel front desk or customer service experience is preferred, with familiarity with reservation software a plus.

Qualifications

• Previous experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks under pressure.
• Familiarity with reservation software is a plus.
• Flexible hours, including weekends and holidays.
• Strong problem-solving and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage check-in and check-out processes.
• Handle guest inquiries, requests, and complaints.
• Maintain knowledge of hotel services and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Maintain a clean and organized front desk area.

Skills

Communication

Interpersonal skills

Multitasking

Professionalism under pressure

Customer service

Tools

Reservation software

Job description

Hilton Mystic in Mystic, CT is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will assist with check-ins and check-outs, answer questions, and ensure a warm, efficient experience at the front desk.

The role requires excellent communication, multitasking, and a professional demeanor. Previous hotel front desk or customer service experience is preferred, with familiarity with reservation software a plus.