Front Desk Agent

Distinctive Hospitality Group; Connecticut; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive pay $19/hr, bi-weekly

Career growth opportunities

Employee discounts

Health and wellness benefits

Team oriented environment

Job summary

Hilton Mystic in Mystic, CT is seeking a friendly Front Desk Agent to warmly welcome guests and deliver outstanding service at check-in and check-out.

You will assist guests with reservations, answer questions about local attractions, process payments, and coordinate with housekeeping to ensure room readiness. Flexibility for weekends and holidays is required; benefits include employee discounts and health options.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Problem solving

Basic computer skills

Tools

Reservation software

Job description

Hilton Mystic is looking for a friendly and professional Front Desk Agent to join our team in Mystic, CT. As the first point of contact for our guests, you will provide exceptional customer service, assist with check-ins and check-outs, and ensure a smooth and pleasant experience for every visitor. If you enjoy working in a fast-paced environment and have a passion for hospitality, this role is a perfect fit.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Requirements

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive pay of $19.00 per hour, paid bi-weekly.
• Opportunities for career growth and development within Hilton.
• Employee discounts on hotel stays.
• Supportive and team-oriented work environment.
• Health and wellness benefits available for eligible employees.

About the Company

Hilton Mystic is part of the globally recognized Hilton brand, known for delivering exceptional guest experiences. Located in the picturesque town of Mystic, CT, our property blends warm hospitality with authentic New England charm. We are committed to creating a welcoming atmosphere for both our guests and employees, fostering a culture of respect, diversity, and excellence.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.