Front Desk Agent

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Healthcare benefits

Career growth opportunities

Team environment

Job summary

Hilton Mystic is seeking a friendly Front Desk Agent to join our team in Mystic, CT. You will be the first point of contact for guests, delivering warm welcome, check-in, and check-out assistance to ensure a seamless stay.

The role requires strong communication skills, the ability to manage multiple tasks, and a professional demeanor in a fast-paced hospitality environment. On-site position with competitive hourly pay and employee discounts.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Professionalism

Problem solving

Tools

Reservation software

Basic computer skills

Job description

Hilton Mystic is looking for a friendly and professional Front Desk Agent to join our team in Mystic, CT. As the first point of contact for our guests, you will provide exceptional customer service, assist with check‑ins and check‑outs, and ensure a smooth and pleasant experience for every visitor. If you enjoy working in a fast‑paced environment and have a passion for hospitality, this role is a perfect fit.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check‑in and check‑out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Requirements

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem‑solving skills and attention to detail.

Benefits

• Competitive pay of $19.00 per hour, paid bi‑weekly.
• Opportunities for career growth and development within Hilton.
• Employee discounts on hotel stays.
• Supportive and team‑oriented work environment.
• Health and wellness benefits available for eligible employees.

About The Company

Hilton Mystic is part of the globally recognized Hilton brand, known for delivering exceptional guest experiences. Located in the picturesque town of Mystic, CT, our property blends warm hospitality with authentic New England charm. We are committed to creating a welcoming atmosphere for both our guests and employees, fostering a culture of respect, diversity, and excellence.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.