Guest Services Specialist – Front Desk & Experience

Residence Inn by Marriott Mystic Groton; Mystic (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness Program

Job summary

A leading hotel brand in Mystic is seeking a Guest Service Agent to warmly greet and assist guests while ensuring their satisfaction. Responsibilities include registering guests, managing payments, and resolving any complaints. Ideal candidates have a high school diploma and prior customer service experience. This position offers competitive wages and benefits such as health insurance, paid time off, and travel discounts. Flexibility to work varied shifts is essential.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints.
• Secure guests' valuables in the hotel safe.
• Perform bookkeeping activities like balancing accounts.
• Assist in the breakfast area or with luggage during peak periods.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A leading hotel brand in Mystic is seeking a Guest Service Agent to warmly greet and assist guests while ensuring their satisfaction. Responsibilities include registering guests, managing payments, and resolving any complaints. Ideal candidates have a high school diploma and prior customer service experience. This position offers competitive wages and benefits such as health insurance, paid time off, and travel discounts. Flexibility to work varied shifts is essential.