Guest Experience Specialist - Front Desk

Indus Hotel Corp; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Job summary

Indus Hotel Corp is seeking a Front Desk Clerk in Columbus, OH. The role greets guests, handles transactions, answers phones, and operates front desk systems to ensure high-quality guest relations.

Responsibilities include maximizing revenue through upselling, coordinating arrivals/departures, handling cash, and maintaining a neat front desk. Strong English communication and customer service are required; flexible shifts and adherence to brand standards are expected.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficiency in English for business communications.

Responsibilities

• Maximize revenue through up selling and cross selling based on occupancy and rates.
• Coordinate daily arrivals and departures including special requests.
• Follow front desk cash handling procedures.
• Keep front desk neat and organized; communicate daily activities to other departments.
• Gather guest feedback and resolve issues to exceed guest expectations.
• Respond to emergencies and security issues with management support.
• Report health, safety, or hazard concerns to supervisor.
• Ensure health and safety standards at the front desk for staff and guests.
• Ensure front desk operations including shift reports and cash drops run smoothly.
• Attend meetings and trainings as requested; wear uniform and nametag.
• Comply with hotel and brand standards and company policies.
• Work with sales to capitalize on all revenue opportunities.
• Have a working knowledge of the PMS system.
• Be flexible with shifts and cover for others as needed.
• Submit daily end-of-shift activity to Supervisor and GM.

Skills

Customer service

Communication

English language

Job description

Indus Hotel Corp is seeking a Front Desk Clerk in Columbus, OH. The role greets guests, handles transactions, answers phones, and operates front desk systems to ensure high-quality guest relations.

Responsibilities include maximizing revenue through upselling, coordinating arrivals/departures, handling cash, and maintaining a neat front desk. Strong English communication and customer service are required; flexible shifts and adherence to brand standards are expected.