Front Desk Clerk

Indus Hotel Corp; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Job summary

Indus Hotel Corp is seeking a Front Desk Clerk in Columbus, OH. The role greets guests, handles transactions, answers phones, and operates front desk systems to ensure high-quality guest relations.

Responsibilities include maximizing revenue through upselling, coordinating arrivals/departures, handling cash, and maintaining a neat front desk. Strong English communication and customer service are required; flexible shifts and adherence to brand standards are expected.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficiency in English for business communications.

Responsibilities

• Maximize revenue through up selling and cross selling based on occupancy and rates.
• Coordinate daily arrivals and departures including special requests.
• Follow front desk cash handling procedures.
• Keep front desk neat and organized; communicate daily activities to other departments.
• Gather guest feedback and resolve issues to exceed guest expectations.
• Respond to emergencies and security issues with management support.
• Report health, safety, or hazard concerns to supervisor.
• Ensure health and safety standards at the front desk for staff and guests.
• Ensure front desk operations including shift reports and cash drops run smoothly.
• Attend meetings and trainings as requested; wear uniform and nametag.
• Comply with hotel and brand standards and company policies.
• Work with sales to capitalize on all revenue opportunities.
• Have a working knowledge of the PMS system.
• Be flexible with shifts and cover for others as needed.
• Submit daily end-of-shift activity to Supervisor and GM.

Skills

Customer service

Communication

English language

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Columbus, OH, US

3 days ago Requisition ID: 1806

Salary Range: $15.00 To $16.00 Hourly

This position pays $ / hour.

Full time Front Desk Clerk benefit package offered:

• Medical
• Vision
• Life Insurance
• Critical and Accident Insurance
• PTO

Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction.

Specific Duties:

• Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors;
• Efficiently coordinates daily arrivals and departures including special requests;
• Follow hotel’s cash handling procedures;
• Keeping front office neat and organized and communicating daily activities to appropriate departments;
• Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations;
• Responds to and directs emergency situations and security issues to management immediately;
• Report to supervisor any health, safety, or hazard issues;
• Ensures that health and safety standards are maintained with the front desk both employee and guest perspective;
• Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures;
• Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk;
• Attends meetings and training as requested;
• Must wear uniform and nametag;
• Must comply with hotel and brand standards;
• Ensures compliance of all company policies and procedures;
• Work closely with the sales team and capitalize on all revenue;
• Have good understanding of PMS system;
• Be willing to work any shift and fill in when other associates are not able to work;
• Continue working until the next shift arrives;
• Send a daily end of shift activity to Supervisor and copy to General Manager;
• Must embrace the Mission, Values and Vision of Indus.
• Language Skills: Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
• Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to hearing from you soon!

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