Guest Experience Specialist - Front Desk

Atrium Hospitality LP; City of Long Beach (NY); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Career growth

Health coverage

Paid time off

Brand discounts

Wellness programs

Tuition reimbursement

Job summary

Atrium Hospitality is hiring at the Long Beach Hilton, 701 W Ocean Blvd, Long Beach, CA for a full-time Front Desk Associate. You will oversee front desk operations, handle guest check-ins/outs with warmth, and support teammates with training and problem-solving.

Ideal candidates bring customer service experience, hospitality mindset, basic computer skills for hotel systems, and the stamina to stay on your feet all day. We offer internal growth, health coverage, PTO, and brand discounts.

Qualifications

• Customer service experience with guests.
• Experience in hospitality or leadership.
• High school diploma or equivalent.
• Tech-savvy enough to use hotel systems.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality leadership

Tech savvy

Physical stamina

Education

High school diploma

Job description

Atrium Hospitality is hiring at the Long Beach Hilton, 701 W Ocean Blvd, Long Beach, CA for a full-time Front Desk Associate. You will oversee front desk operations, handle guest check-ins/outs with warmth, and support teammates with training and problem-solving.

Ideal candidates bring customer service experience, hospitality mindset, basic computer skills for hotel systems, and the stamina to stay on your feet all day. We offer internal growth, health coverage, PTO, and brand discounts.