Front Desk Associate

Greenville Embassy Suites; Long Beach (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Career growth

Health coverage

Paid time off

Wellness programs

Tuition reimbursement

Brand discounts

DailyPay

Job summary

Atrium Hospitality in Long Beach, CA is seeking a full-time Front Desk Associate to welcome guests, manage check-ins and check-outs with warmth and efficiency, and keep lobby areas guest-ready.

You will train new staff, resolve guest issues quickly, and support daily tasks such as event sheets and business center assistance.

The role offers internal promotions, comprehensive benefits, Paid Time Off, DailyPay, and discounts on brand services.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with event sheets, business center tasks, and keeping the lobby ready for guests.

Skills

Customer service

Hospitality

Leadership

Tech literacy

Team training

Education

High School diploma

Job description

Hotel

Long Beach Hilton

701 W Ocean Boulevard

Long Beach, CA 90831

Contract & Compensation

Full time

Starting Compensation: 26.50 (Compensation Range)

Expected Job Closing Date: 2026-11-09

Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence.

What’s in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members - you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
• High school diploma or equivalent - Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium

Hear it from Maria O.: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf

Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following:

• Ability to interact with guests (especially minors), co-workers, and the public.
• Ability to maintain integrity of hotel, guest, and co-worker property.
• Ability to preserve a violence-free workplace.