Guest Experience Agent – Bilingual (Hospitality)

The Waterfront Beach Resort; Huntington Beach (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary Life Insurance

Aflac supplemental insurance

Pet Insurance

Go Hilton team member travel program

401(k) or Roth 401(k) Retirement Plan

Paid holidays

Vacation accrual

Complimentary meals

Complimentary parking

Waterfront Wellness activities

Recognition programs

Job summary

The Waterfront Beach Resort, a Hilton Hotel, seeks a friendly front desk associate in Huntington Beach, CA. You will check in and out guests, handle transactions, and provide directions to rooms and events. Your bilingual English/Spanish ability and strong interpersonal skills help ensure guest satisfaction.

We value professionalism, phone etiquette, writing skills, and meticulous organization. Join a team committed to exceptional service and a welcoming, collaborative workplace by the ocean.

Qualifications

• 1+ years of hospitality experience.
• Bilingual English/Spanish highly desired.
• Strong interpersonal and communication skills.
• Professional phone etiquette and writing skills.
• Knowledge of Microsoft Office.
• Well organized and detail-oriented with strong follow-up skills.

Responsibilities

• Check-in and check-out guests in a timely manner and handle simple to complex transactions.
• Greet guests and provide directions to rooms, meetings or events; answer questions with accurate local information.
• Investigate and resolve guest complaints with research and appropriate solutions; remain calm during busy shifts.
• Maintain lobby appearance and assist with additional duties as assigned by management.

Skills

Hospitality experience

Bilingual English/Spanish

Interpersonal skills

Phone etiquette

Writing skills

Organizational skills

Detail-oriented

Follow-up skills

Tools

Microsoft Office

Job description

The Waterfront Beach Resort, a Hilton Hotel, seeks a friendly front desk associate in Huntington Beach, CA. You will check in and out guests, handle transactions, and provide directions to rooms and events. Your bilingual English/Spanish ability and strong interpersonal skills help ensure guest satisfaction.

We value professionalism, phone etiquette, writing skills, and meticulous organization. Join a team committed to exceptional service and a welcoming, collaborative workplace by the ocean.