Guest Experience Lead - Front Desk

Atrium Hospitality; Long Beach (CA); Sur place; USD 30 000 - 43 000; Plein temps

Avantages offerts par ce poste

Career growth

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Résumé du poste

Atrium Hospitality LP is hiring at the Long Beach Hilton in Long Beach, CA for a full-time front desk role. You will greet guests, check in and out, and resolve issues with warmth and efficiency, while supporting teammates and maintaining a welcoming lobby.

Ideal candidates bring customer service experience, hospitality background or leadership, a high school diploma, comfort with hotel software, and physical stamina.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Ability to lift 50 lbs and stand for long periods.

Responsabilités

• Oversee front desk operations and guest issue resolution.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and supervise new front desk staff.
• Assist with daily tasks and event sheet distribution.
• Maintain lobby readiness and provide proactive service.

Connaissances

Customer service

Hospitality leadership

Communication skills

Tech-savvy

Physical stamina

Formation

High school diploma or equivalent

Outils

Hotel systems software

Description du poste

Atrium Hospitality LP is hiring at the Long Beach Hilton in Long Beach, CA for a full-time front desk role. You will greet guests, check in and out, and resolve issues with warmth and efficiency, while supporting teammates and maintaining a welcoming lobby.

Ideal candidates bring customer service experience, hospitality background or leadership, a high school diploma, comfort with hotel software, and physical stamina.