Guest Services Specialist — Front Desk

Johnson Hospitality LLC; Burlingame (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Johnson Hospitality LLC seeks a Front Desk Associate in Burlingame. You will greet guests, manage check-ins/outs, and coordinate with departments to ensure outstanding guest service. You will handle reservations, payments, and key control while maintaining a welcoming presence on site.

Responsibilities include using the PMS to manage bookings, assisting with special requests, and communicating hotel facilities and local amenities to guests. A strong customer-service mindset is essential.

Qualifications

• Customer service oriented with professional communication.
• Ability to handle payments and basic cashiering.
• Strong organization and multitasking skills.
• Comfort with phone systems and guest inquiries.

Responsibilities

• Check guests in and out; make future reservations when needed.
• Post charges to guest accounts and administer payment policies.
• Handle hotel phone system and take messages for guests and staff.
• Manage guest reservations in PMS and note special requests.
• Assist in balancing room availability and revenue maximization.
• Coordinate with departments to fulfill guest requests and notify facilities.
• Provide information about hotel services and local area facilities.
• Maintain courteous, welcoming demeanor with guests in person and on the phone.
• Follow safety guidelines, QA standards, and proper key control.
• Update room status with housekeeping and communicate any changes.

Job description

Johnson Hospitality LLC seeks a Front Desk Associate in Burlingame. You will greet guests, manage check-ins/outs, and coordinate with departments to ensure outstanding guest service. You will handle reservations, payments, and key control while maintaining a welcoming presence on site.

Responsibilities include using the PMS to manage bookings, assisting with special requests, and communicating hotel facilities and local amenities to guests. A strong customer-service mindset is essential.