Front Office Leader: Guest Services & Operations

westdrift Manhattan Beach (a Marriott Autograph Collection Hotel)

Manhattan Beach (CA)

On-site

USD 70,000 - 100,000

Full time

7 hours ago

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Job summary

westdrift Manhattan Beach, a Marriott Autograph Collection Hotel, is seeking a Front Office Manager to lead daily front desk operations on site in Manhattan Beach, CA. You will manage guest arrivals and departures, resolve concerns, and uphold brand standards to ensure a memorable stay for guests.

The role requires strong leadership, excellent communication, and hospitality expertise, with a focus on coordinating reservations, room assignments, and billing while supporting revenue and occupancy

Qualifications

Strong front office and customer service skills, with experience overseeing guest-facing operations and ensuring customer satisfaction.
Excellent communication abilities, including clear verbal and written communication, active listening, and professional interpersonal skills.
Proven leadership skills, with the ability to train, motivate, and support a diverse front office team.
Experience in hospitality or hotel front office management, including familiarity with reservation processes and billing.

Responsibilities

Oversee daily front office operations, including management of the front desk team and coordination of guest arrivals and departures.
Ensure high standards of guest service and timely resolution of guest concerns to uphold satisfaction targets.
Collaborate with housekeeping and other departments to maintain lobby appearance and smooth guest experiences.
Train, schedule, and supervise front office staff and enforce hotel policies and procedures.