Guest Experience Leader – Front Office Manager

Westmont Group; Manhattan Beach (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

The Westdrift Autograph Collection of Hotels in Manhattan Beach, CA is seeking a Front Office Manager to oversee daily front desk operations and guest services. The role involves supervising staff, optimizing front desk procedures, and ensuring exceptional service to guests.

Ideal candidates have 3+ years in front office leadership, strong communication skills, and proficiency with PMS and reservation systems.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• 3+ years in front office roles with supervisory duties.
• Strong knowledge of front desk procedures and guest service.
• Excellent communication and interpersonal skills.
• Proficient with PMS and Microsoft Office.

Responsibilities

• Supervise front desk staff activities, scheduling and training.
• Ensure courteous service and address guest inquiries and complaints.
• Manage reservations and check-in/check-out processes.
• Collaborate with housekeeping and maintenance to meet guest needs.
• Monitor operations for policy compliance and quality benchmarks.
• Prepare daily/weekly/monthly front office performance reports.
• Maintain and update front office systems for efficiency.

Skills

Leadership

Staff supervision

Customer service

Communication

Guest relations

Education

High school diploma

Bachelor's in hospitality management

Tools

PMS proficiency

Reservation systems

Microsoft Office

Job description

The Westdrift Autograph Collection of Hotels in Manhattan Beach, CA is seeking a Front Office Manager to oversee daily front desk operations and guest services. The role involves supervising staff, optimizing front desk procedures, and ensuring exceptional service to guests.

Ideal candidates have 3+ years in front office leadership, strong communication skills, and proficiency with PMS and reservation systems.