Front Office Leader: Elevate Guest Experience & Operations

Westdrift Manhattan Beach, Autograph Collection; Manhattan Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Westdrift Manhattan Beach, Autograph Collection is seeking a Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, manage reservations, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role emphasizes delivering outstanding service, optimizing front office procedures, and maintaining high standards of hospitality. A minimum of 3 years in front office with supervisory duties is required.

Qualifications

• High school diploma or equivalent; a bachelor's degree in hospitality management is preferred.
• Minimum of 3 years experience in front office operations with supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills with guests, staff and management.
• Proficiency in using PMS and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Leadership

Staff supervision

Guest services

Communication

Education

High school diploma or equivalent

Bachelor's degree in hospitality management (preferred)

Tools

PMS software

Microsoft Office

Job description

Westdrift Manhattan Beach, Autograph Collection is seeking a Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, manage reservations, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role emphasizes delivering outstanding service, optimizing front office procedures, and maintaining high standards of hospitality. A minimum of 3 years in front office with supervisory duties is required.