Guest Experience Specialist - Front Desk

Stonebridge Companies; Boston (MA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent in Boston to support smooth check-in/check-out and accurate guest records. You will handle reservations, payments, and inquiries while working with front desk and lobby teams.

The role emphasizes customer service, cash handling, and proficiency with property management systems, with flexible shifts including evenings, weekends, and holidays.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills for guests and staff.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change as needed.
• Post charges for rooms, food, beverages, and services.
• Transmit and receive guest messages via phone or switchboard.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations and answer service inquiries.

Skills

Customer service

Communication

Property management software

Cash handling

Bookkeeping basics

Problem solving

Organization

Independence

Tools

Word

Excel

Property management system

Job description

Stonebridge is seeking a Guest Service Agent in Boston to support smooth check-in/check-out and accurate guest records. You will handle reservations, payments, and inquiries while working with front desk and lobby teams.

The role emphasizes customer service, cash handling, and proficiency with property management systems, with flexible shifts including evenings, weekends, and holidays.