Guest Experience Specialist - Front Desk

Pier House; Austin, Northern (TX, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Pier House is seeking a Front Desk Agent for the Home2 Suites Austin South location. The role involves greeting guests, processing check-ins/outs, and assisting with reservations in a fast-paced hotel environment.

Candidates should demonstrate a strong work ethic, enjoy team collaboration, and be flexible to work nights, weekends, and holidays as needed. Full-time position with a focus on delivering memorable guest experiences.

Qualifications

• Prioritize guest satisfaction and maintain professional demeanor.
• Ability to handle guest inquiries and resolve issues quickly.
• Maintain accuracy in guest transactions and records.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and timely.
• Know front desk system and perform daily transactions.
• Handle cash, checks, and credit card payments securely.
• Review reservations and block rooms per requests.
• Understand rates, discounts, and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service

Communication

Teamwork

Multitasking

Tools

POS system

Job description

Pier House is seeking a Front Desk Agent for the Home2 Suites Austin South location. The role involves greeting guests, processing check-ins/outs, and assisting with reservations in a fast-paced hotel environment.

Candidates should demonstrate a strong work ethic, enjoy team collaboration, and be flexible to work nights, weekends, and holidays as needed. Full-time position with a focus on delivering memorable guest experiences.