Front Desk Agent - Home 2 Suites Austin South

Pier House; Austin, Northern (TX, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Pier House is seeking a Front Desk Agent for the Home2 Suites Austin South location. The role involves greeting guests, processing check-ins/outs, and assisting with reservations in a fast-paced hotel environment.

Candidates should demonstrate a strong work ethic, enjoy team collaboration, and be flexible to work nights, weekends, and holidays as needed. Full-time position with a focus on delivering memorable guest experiences.

Qualifications

• Prioritize guest satisfaction and maintain professional demeanor.
• Ability to handle guest inquiries and resolve issues quickly.
• Maintain accuracy in guest transactions and records.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and timely.
• Know front desk system and perform daily transactions.
• Handle cash, checks, and credit card payments securely.
• Review reservations and block rooms per requests.
• Understand rates, discounts, and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service

Communication

Teamwork

Multitasking

Tools

POS system

Job description

Front Desk Agent - Home 2 Suites Austin South

#26-3074

Austin, Texas, United States

Location Description

Off I-35, find us surrounded by restaurants, businesses, and stores, including Southpark Meadows retail center. Events at the Moody Center, the University of Texas at Austin, and Austin-Bergstrom International Airport (AUS) are within 10 miles. Our suites with kitchens, complimentary breakfast, fitness center, and outdoor pool complete your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

South Austin Home2 Suites-AUSLE

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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