Guest Experience Specialist – Front Desk

Murrieta Hot Springs Resort; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Home2 Suites Austin South is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with courtesy and efficiency. The role requires accurate billing, knowledge of reservations, and a friendly, team-oriented approach to delivering great guest experiences.

Responsibilities include handling same-day reservations, posting charges, and maintaining a smooth front desk operation, including cash handling and following cancellation procedures. Full-time availability is preferred.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player who provides great guest experiences.

Responsibilities

• Greet and check guests in/out promptly and professionally; assist with pre-registration and reservations blocking.
• Post charges accurately and know where to process transactions.
• Maintain working knowledge of Front Office systems for daily transactions.
• Handle cash, checks and card payments correctly for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Teamwork

Customer service

Flexible scheduling

Self-motivation

Attention to detail

Job description

Home2 Suites Austin South is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with courtesy and efficiency. The role requires accurate billing, knowledge of reservations, and a friendly, team-oriented approach to delivering great guest experiences.

Responsibilities include handling same-day reservations, posting charges, and maintaining a smooth front desk operation, including cash handling and following cancellation procedures. Full-time availability is preferred.