Front Desk Agent - Home 2 Suites Austin South

Murrieta Hot Springs Resort; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Home2 Suites Austin South is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with courtesy and efficiency. The role requires accurate billing, knowledge of reservations, and a friendly, team-oriented approach to delivering great guest experiences.

Responsibilities include handling same-day reservations, posting charges, and maintaining a smooth front desk operation, including cash handling and following cancellation procedures. Full-time availability is preferred.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player who provides great guest experiences.

Responsibilities

• Greet and check guests in/out promptly and professionally; assist with pre-registration and reservations blocking.
• Post charges accurately and know where to process transactions.
• Maintain working knowledge of Front Office systems for daily transactions.
• Handle cash, checks and card payments correctly for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Teamwork

Customer service

Flexible scheduling

Self-motivation

Attention to detail

Job description

Front Desk Agent - Home 2 Suites Austin South

#26-3074

Austin, Texas, United States

Location Description

Off I-35, find us surrounded by restaurants, businesses, and stores, including Southpark Meadows retail center. Events at the Moody Center, the University of Texas at Austin, and Austin-Bergstrom International Airport (AUS) are within 10 miles. Our suites with kitchens, complimentary breakfast, fitness center, and outdoor pool complete your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

South Austin Home2 Suites-AUSLE

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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