Part-Time Guest Service Agent at Homewood Suites (37300)

Prospera Management; Anaheim (CA); Vor Ort; USD 26.000 - 28.000; Vollzeit

Zusammenfassung

Prospera Management seeks a Guest Service Agent at Homewood Suites Anaheim to deliver outstanding hospitality. You will handle check-ins and check-outs, process reservations, and respond to guest inquiries with courtesy and professionalism.

Responsibilities include maintaining accurate records, handling payments, and coordinating with housekeeping and other departments to ensure a seamless guest experience. A minimum of 1 year in guest service is preferred; 18+ and basic computer skills required.

Qualifikationen

• Minimum age 18.
• At least 1 year of progressive customer service; hotel front desk experience preferred.
• Basic computer skills and ability to learn hotel property management systems.

Aufgaben

• Greet guests in a friendly, professional manner and manage check-ins/outs.
• Process reservations, room changes, cancellations, and extensions per procedures.
• Answer calls, resolve guest questions, and provide local information.
• Process payments and maintain accurate cash, card, and records.
• Coordinate with Housekeeping and other departments to meet guest needs.
• Maintain guest records in the property management system and report issues.

Kenntnisse

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Tools

Hotel PMS

Computer skills

Jobbeschreibung

Job Details: Job Location: Homewood Suites Anaheim - Anaheim, CA, Salary Range: $19.00 - $20.00Hourly, Job Shift: Any, The Guest Service Agent is responsible for providing exceptional customer service and creating a positive first impression for all guests. This role serves as the primary point of contact for guests, handling check-ins, check-outs, reservations, and guest inquiries while ensuring a welcoming and professional experience. Guest Service Agents assist with resolving guest concerns, processing payments, and providing information about the hotel and local area. Success in this role requires strong communication skills, attention to detail, the ability to multitask, and a commitment to guest satisfaction. Guest Service Agents work closely with other hotel departments to ensure guest needs are met promptly and efficiently. A successful Guest Service Agent maintains a positive attitude, works well as part of a team, and is dedicated to delivering outstanding service that enhances the overall guest experience.

Essential Job Duties and Responsibilities (Other duties may be assigned):

Reasonable accommodation may be available for individuals with disabilities.

• Greet guests in a friendly, professional, and welcoming manner
• Complete guest check-ins and check-outs accurately and efficiently
• Process reservations, room changes, cancellations, and extensions in accordance with hotel procedures
• Respond promptly and courteously to guest requests, questions, concerns, and complaints, resolving issues whenever possible
• Provide information about hotel services, amenities, policies, and local attractions
• Answer and direct incoming phone calls in a professional manner
• Process guest payments and maintain accurate records of cash, credit card, and other transactions
• Maintain accurate guest information and update records in the property management system
• Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest needs are met promptly
• Assist guests with directions, transportation arrangements, and recommendations for local dining, shopping, and entertainment
• Handle guest packages, messages, mail, and other front desk-related services
• Monitor lobby and front desk areas to ensure a clean, organized, and welcoming environment
• Follow all safety, security, privacy, and emergency procedures to help maintain a safe environment for guests and team members
• Handle lost-and-found items in accordance with hotel policies and procedures
• Report maintenance issues, safety concerns, or unusual guest incidents to the appropriate department or manager
• Prepare and review daily reports, shift documentation, and other records as required
• Collaborate with team members to achieve department goals and deliver outstanding guest service
• Uphold hotel standards, policies, and procedures to ensure a positive guest experience
• Support sustainability and company initiatives by following established hotel practices and procedures

Other Essential Duties (Continued):

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Front Desk Supervisor and/or Front Office Manager/Assistant General Manager
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
• Must maintain high standards of personal appearance and grooming
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications:

• A minimum of 1 year of progressive customer service; hotel front desk experience preferred
• Minimum age requirement of 18 years
• Basic computer skills and ability to learn hotel property management systems

Knowledge and Skills:

• Ability to multitask in a fast-paced environment
• Strong customer service and communication skills
• Friendly, professional, and courteous demeanor when interacting with guests and team members
• Ability to process payments and maintain accurate records
• Knowledge of hotel safety, security, and guest service standards
• Strong attention to detail and organizational skills
• Ability to solve problems and remain calm under pressure
• Ability to work independently and as part of a team
• Ability to maintain guest confidentiality

Reasoning Ability:

Guest Service Agents need strong problem-solving and decision-making skills. They must be able to assess situations, make sound decisions, and prioritize tasks while providing excellent guest service. They should be able to adapt quickly to changing situations, handle guest requests and concerns professionally, and resolve issues efficiently. Guest Service Agents must remain calm under pressure, communicate effectively, and work closely with other departments to ensure a positive guest experience.

Physical Demands:

Reasonable accommodation may be available for individuals with disabilities.

• Frequent standing and walking throughout the shift
• Occasional sitting during assigned duties
• Normal neck movement
• Ability to lift and carry items weighing up to 30 pounds
• Carry items up to 20 feet
• Frequent reaching
• Occasional overhead lifting
• Occasional lifting from floor level
• Occasional use of a step stool
• No crawling required
• Rare balancing
• Occasional crouching
• Rare kneeling
• Occasional pushing and pulling of carts, luggage, or supplies
• Frequent bending and twisting
• Frequent and repetitive use of hands and fingers for typing, handling documents, operating office equipment, processing transactions, and handling items
• Continuous use of feet for standing and walking as needed
• Ability to climb and descend stairs during the shift
• Ability to work at a computer, answer phones, and operate standard office equipment for extended periods
• Ability to communicate effectively with guests and team members in person and by telephone

This job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.