Front Desk Champion & Customer Experience Lead

Camping World; Hugo (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers and to greet them warmly, setting a tone for a positive experience. You will help direct VIP appointments and coordinate front desk activities, including handling incoming calls and guiding callers to the right team.

The ideal candidate will have a High School education, customer service experience, strong interpersonal and organizational skills, and the initiative to take charge when needed.

Qualifications

• High School education or equivalent.
• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal and relationship-building skills.
• Ability to take initiative with leadership qualities.
• Strong sense of personal responsibility and reliability.
• Strong organizational skills with multitasking ability.
• Proficient with MS Office applications.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Customer service experience

Interpersonal skills

Leadership & initiative

Multitasking abilities

Reliability & accountability

Strong organizational skills

MS Office proficiency

Education

High School diploma / GED

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers and to greet them warmly, setting a tone for a positive experience. You will help direct VIP appointments and coordinate front desk activities, including handling incoming calls and guiding callers to the right team.

The ideal candidate will have a High School education, customer service experience, strong interpersonal and organizational skills, and the initiative to take charge when needed.