Guest Experience Specialist — Front Desk

Soul Community Planet Hotels; Albion (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

Soul Community Planet Hotels is seeking a Front Desk Agent to serve as the first point of contact for guests. This role requires providing outstanding customer service and ensuring smooth check-ins and check-outs.

The ideal candidate must have previous customer service experience, a high school diploma, and the ability to work in a fast-paced environment. Compensation ranges from $19 to $20 per hour, depending on experience.

Join us in creating memorable experiences for our guests!

Qualifications

• Must be a United States citizen or possess a valid work permit.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Outstanding coordination and multi-tasking abilities.

Responsibilities

• Greet guests warmly and efficiently during check-ins and check-outs.
• Anticipate guests’ needs and maintain positive relations.
• Process payments and manage guest accounts accurately.

Skills

Customer service

Multi-tasking

Computer skills

Communication

Problem resolution

Education

High school diploma or equivalent

Previous customer service experience

Tools

Microsoft Office

Google Suite

POS systems

PMS systems

CRM systems

Job description

Soul Community Planet Hotels is seeking a Front Desk Agent to serve as the first point of contact for guests. This role requires providing outstanding customer service and ensuring smooth check-ins and check-outs.

The ideal candidate must have previous customer service experience, a high school diploma, and the ability to work in a fast-paced environment. Compensation ranges from $19 to $20 per hour, depending on experience.

Join us in creating memorable experiences for our guests!