Guest Services Lead — Four-Diamond Experience & Operations

Infor; Temecula (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Infor is looking for a Guest Services Assistant Manager in Temecula, California. The ideal candidate will oversee guest service operations, ensuring high satisfaction while leading the team and handling inquiries. They will assist in managing departmental goals and compliance with standards. A high school diploma and supervisory experience are required. Proficiency in Opera and other software is essential. Benefits include a competitive salary and opportunities for growth.

Qualifications

• Must have two years of Front Desk Supervisor experience or equivalent.
• Ability to efficiently operate moderately complex computer applications.
• Must qualify to obtain and maintain a class “A” gaming license.

Responsibilities

• Manage and ensure high guest satisfaction in all services.
• Direct, manage, and coordinate guest services operations.
• Handle guest inquiries and complaints in a timely manner.

Skills

Customer service

Communication

Problem-solving

Team Leadership

Education

High school diploma or GED

Experience as Front Desk Supervisor

Tools

Opera

Microsoft Office

Job description

Infor is looking for a Guest Services Assistant Manager in Temecula, California. The ideal candidate will oversee guest service operations, ensuring high satisfaction while leading the team and handling inquiries. They will assist in managing departmental goals and compliance with standards. A high school diploma and supervisory experience are required. Proficiency in Opera and other software is essential. Benefits include a competitive salary and opportunities for growth.