Guest Experience Concierge

Gun Lake Casino Resort; Michigan; On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Gun Lake Casino Resort delivers exceptional guest service and a memorable experience on the casino floor and hotel property. As a Guest Services Associate, you will be the first point of contact for guests, handling inquiries and facilitating seamless experiences while promoting upgrades and resort amenities.

You will assist with dining reservations, provide information on promotions and events, and help guests navigate the property.

Qualifications

• Must be 21+ years of age.
• Six (6) months of customer service and/or call center experience or training.
• High School Diploma or GED.
• Ability to obtain gaming license.

Responsibilities

• Interact with guests in a friendly and courteous manner, handling inquiries and issues promptly.
• Upsell resort services and promote amenities and events.
• Assist guests with dining reservations and provide information on restaurants and activities.
• Provide directions and information, assist with online reservations, and relay promotions.
• Maintain accurate guest interaction records and support team members as needed.

Skills

Customer service

Written and verbal communication

Teamwork

Education

High School Diploma or GED

Job description

Gun Lake Casino Resort delivers exceptional guest service and a memorable experience on the casino floor and hotel property. As a Guest Services Associate, you will be the first point of contact for guests, handling inquiries and facilitating seamless experiences while promoting upgrades and resort amenities.

You will assist with dining reservations, provide information on promotions and events, and help guests navigate the property.