Guest Experience Specialist - Flexible Shifts & Tips

Metropolis Technologies; Rockford (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee discounts

Job summary

SP+, a Metropolis company, is seeking a customer-service oriented team member for a busy parking facility. You will assist customers with payments, guide traffic flow, and support daily operations while maintaining a professional appearance and demeanor.

Role requires 2nd/3rd shift availability and a valid driver’s license. You will work with a team to ensure high customer satisfaction and smooth, secure parking experiences.

Qualifications

• High School Diploma or equivalent.
• Experience with automated parking access control hardware and software or strong tech aptitude.
• Ability to work second/third shift and weekends as needed.
• Valid state-issued driver’s license.
• Ability to handle transactions with courtesy and accuracy.

Responsibilities

• Assist customers in making payments at fully automated revenue control equipment.
• Help customers with parking services and traffic flow within the facility.
• Lead programs to improve client and customer satisfaction.
• Manage day-to-day activities of the assigned location.
• Monitor pay-in lanes and ensure smooth operation.
• Respond to customer inquiries and resolve complaints independently or with supervisor.

Skills

Customer service

Communication

Reliability

Education

High School Diploma or equivalent

Job description

SP+, a Metropolis company, is seeking a customer-service oriented team member for a busy parking facility. You will assist customers with payments, guide traffic flow, and support daily operations while maintaining a professional appearance and demeanor.

Role requires 2nd/3rd shift availability and a valid driver’s license. You will work with a team to ensure high customer satisfaction and smooth, secure parking experiences.