Guest Experience Specialist — Flexible, Seasonal Arena Role

The Sports Facilities Companies; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

The Guest Services Team Member position at Elevance Health Rink in Morris Bicentennial Plaza is a seasonal, non-exempt role within the Operations department in Indianapolis, IN. You will be the first point of contact for guests, delivering friendly, informative service and ensuring a positive experience throughout their visit.

Responsibilities include greeting guests, processing payments for leagues, camps and drop-ins, registering participants, handling waivers, and recording event information.

Qualifications

• Able to work with guests of all ages in a fast-paced setting.
• Flexible schedule including nights, weekends and holidays.
• Clear verbal and written communication skills.
• Detail-oriented with strong organization.
• Respects confidentiality and maintains decorum with guests and staff.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Operate multi-line phones and handle guest inquiries.
• Record waivers and event information; print game sheets daily.
• Enforce venue policies and resolve guest concerns or direct to a manager.
• Maintain knowledge of programs, formats and pricing.
• Complete daily assignments and special projects as assigned.

Skills

Guest service

Excellent communication

Team player

Multitasking

Attention to detail

Customer focus

Job description

The Guest Services Team Member position at Elevance Health Rink in Morris Bicentennial Plaza is a seasonal, non-exempt role within the Operations department in Indianapolis, IN. You will be the first point of contact for guests, delivering friendly, informative service and ensuring a positive experience throughout their visit.

Responsibilities include greeting guests, processing payments for leagues, camps and drop-ins, registering participants, handling waivers, and recording event information.