Guest Services Specialist – Seasonal Ice Rink

The Sports Facilities Advisory & Management; Chicago (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Sports Facilities Management, LLC seeks a GUEST SERVICES TEAM MEMBER for the McCormick Tribune Ice Rink in Millennium Park in Chicago. You will be the first point of contact for guests, delivering exceptional service and knowledge of programs and offerings.

The role supports operations, requires a flexible schedule including nights, weekends and holidays, and involves processing payments, managing event records, and assisting with daily tasks to ensure a welcoming experience.

Qualifications

• Experience in guest-facing roles preferred.
• Available nights, weekends and holidays.
• Strong verbal and written communication.
• Ability to handle high-volume environment.
• Able to lift 20 pounds.

Responsibilities

• Greet guests and provide information and directions.
• Deliver first-class guest service to all visitors.
• Register guests and process payments for leagues, camps, clinics, etc.
• Be knowledgeable about facility programs and pricing.
• Operate multi-line phones and manage inquiries.
• Record waivers and event information.
• Print game sheets and record scores for events.
• Maintain confidentiality of guest and team data.
• Resolve guest concerns and escalate to a manager when needed.
• Enforce venue policies and assist with daily tasks.

Skills

Guest service

Communication

Multi-tasking

Team player

Flexible schedule

Job description

Sports Facilities Management, LLC seeks a GUEST SERVICES TEAM MEMBER for the McCormick Tribune Ice Rink in Millennium Park in Chicago. You will be the first point of contact for guests, delivering exceptional service and knowledge of programs and offerings.

The role supports operations, requires a flexible schedule including nights, weekends and holidays, and involves processing payments, managing event records, and assisting with daily tasks to ensure a welcoming experience.