Seasonal Ice Operations Lead — Arena Supervisor

The Sports Facilities Advisory & Management; Indianapolis (IN); On-site; USD 2,066,000 - 3,444,000; Part time

Job summary

The Ice Operations Supervisor at Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis oversees daily ice arena operations, staff, and safety to ensure a high-quality experience for skaters and guests. You will manage ice maintenance, scheduling and facility concerns while addressing issues promptly.

This seasonal, non-exempt role reports to the General Manager, requires a flexible schedule, strong communication, and a focus on safety and guest satisfaction throughout events and

Qualifications

• Ability to work with a wide variety of ages from preschool through adult.
• Knowledge of ice maintenance and rink operations is highly desirable.
• Experience in facility management, preferably in an ice arena or similar environment.
• Flexible work schedule including nights, weekends, holidays, and long hours based on facility schedule.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and focused in a high-volume, fast-paced environment.
• Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize.
• Commitment to the safety and wellbeing of others.
• Must possess a valid driver's license.
• Certified Ice Technician (CIT) preferred.

Responsibilities

• Assist with the setup and teardown of the ice rink for seasonal facility changeovers.
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly.
• Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger.
• Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members.
• Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators.
• Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals.
• Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment.
• Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning.
• Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines.
• Be responsive to guest concerns and direct to appropriate manager to resolve if needed.
• Enforce facility policies and procedures.
• Have general knowledge regarding program options and facility events.
• Assist other operation areas as necessary.
• Accurately record all ice and equipment maintenance logs and daily readings
• Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary
• Ensure health and safety standards followed
• Act as manager-on-duty for opening and/or closing of the facility as scheduled
• Complete special projects, daily assignments, and other duties as directed by management

Skills

Communication skills

Customer service

Multitasking

Safety awareness

Team coordination

Listening skills

Adaptability

Valid driver’s license

Education

Certified Ice Technician (CIT)

Job description

The Ice Operations Supervisor at Elevance Health Rink at Morris Bicentennial Plaza in Indianapolis oversees daily ice arena operations, staff, and safety to ensure a high-quality experience for skaters and guests. You will manage ice maintenance, scheduling and facility concerns while addressing issues promptly.

This seasonal, non-exempt role reports to the General Manager, requires a flexible schedule, strong communication, and a focus on safety and guest satisfaction throughout events and