Guest Experience Specialist — Flexible Hours & Growth

Salmon Creek Indoor Sports Arena; Vancouver (WA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid training

Paid sick time

SIMPLE IRA w/ Employer Match

Free membership

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Training & development

Opportunity for advancement

Job summary

Salmon Creek Indoor Sports Arena is seeking Customer Service Representatives to be the friendly face of the arena, assisting guests with questions, check-ins, birthday bookings, and counter service. You will be the primary contact for members and visitors, delivering helpful, energetic support across in-person, phone, and email channels.

Join a family-run venue with a focus on fun, flexible scheduling, and paid training.

Qualifications

• Customer service experience is preferred but not required.
• Undergo a background check.
• Must be 21 years old to serve alcohol at the arena; training paid if needed.

Responsibilities

• Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solving.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assisting with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit); training paid if needed; must be 21 to serve alcohol.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Skills

Customer service

Team player

Multi-tasking

Time management

Communication

Tools

Point of Sale

Scheduling platforms

Job description

Salmon Creek Indoor Sports Arena is seeking Customer Service Representatives to be the friendly face of the arena, assisting guests with questions, check-ins, birthday bookings, and counter service. You will be the primary contact for members and visitors, delivering helpful, energetic support across in-person, phone, and email channels.

Join a family-run venue with a focus on fun, flexible scheduling, and paid training.