Customer Experience Host - Family Entertainment Center

Arena Sports; Issaquah (WA); On-site; USD 26,000 - 28,000; Full time

Job summary

Arena Sports in Issaquah is seeking engaging FEC Hosts to greet guests, explain rules and safety policies, and help operate attractions with a focus on safety and customer joy. You will assist with setup, cleaning, and upkeep to ensure smooth operation and happy guests.

The role emphasizes teamwork, reliability, and clear communication, with weekend availability often required. Prior customer service experience is preferred but not mandatory, and you will work as part of a friendly, energetic

Qualifications

• Ability to read, understand and communicate information in writing.
• Ability to understand and communicate verbally.
• Computer skills to maintain records in Word, Excel and other software.

Responsibilities

• Complete opening and closing safety checklists for your attraction.
• Greet customers.
• Explain safety rules, policies and how to purchase entry to customers.
• Answer customer questions about the different FEC attractions, including rules, policies and hours of operation.
• Adhere to safety rules for attractions.
• Set up, clean up and maintain attractions; may include deep cleaning, testing and fixing equipment.
• Ensure customers are following rules and policies.
• Perform other related duties as assigned by the Supervisor or Manager.

Skills

Problem Anticipation

Written Comprehension

Oral Communication

Computer Literacy

Tools

Word

Excel

Job description

Arena Sports in Issaquah is seeking engaging FEC Hosts to greet guests, explain rules and safety policies, and help operate attractions with a focus on safety and customer joy. You will assist with setup, cleaning, and upkeep to ensure smooth operation and happy guests.

The role emphasizes teamwork, reliability, and clear communication, with weekend availability often required. Prior customer service experience is preferred but not mandatory, and you will work as part of a friendly, energetic