Customer Service Representative

Salmon Creek Indoor Sports Arena; Vancouver (WA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid training

Paid sick time

SIMPLE IRA w/ Employer Match

Free membership

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Training & development

Opportunity for advancement

Job summary

Salmon Creek Indoor Sports Arena is seeking Customer Service Representatives to be the friendly face of the arena, assisting guests with questions, check-ins, birthday bookings, and counter service. You will be the primary contact for members and visitors, delivering helpful, energetic support across in-person, phone, and email channels.

Join a family-run venue with a focus on fun, flexible scheduling, and paid training.

Qualifications

• Customer service experience is preferred but not required.
• Undergo a background check.
• Must be 21 years old to serve alcohol at the arena; training paid if needed.

Responsibilities

• Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solving.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assisting with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit); training paid if needed; must be 21 to serve alcohol.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Skills

Customer service

Team player

Multi-tasking

Time management

Communication

Tools

Point of Sale

Scheduling platforms

Job description

Job Summary

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That meaning they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Benefits

• Paid training
• Paid sick time
• SIMPLE IRA w/ Employer Match
• Free membership
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Opportunity for advancement

Join our Customer Service Team!

• Fun and friendly environment
• Competitive wages
• Referral program
• Opportunity for advancement
• Fitness-casual dress code
• Company parties

Job Summary

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That meaning they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Responsibilities

• Become well‑versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solving.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assisting with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit), if you don't have one, we will pay for your training to get this). Must be 21 years old to serve alcohol at the arena.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Qualifications

• Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:
• Build rapport with all customers and families
• Multi-task and manage time effectively
• Know how to have fun on the job!
• Previous customer service experience is preferred but not required.
• Undergo a background check

Desired Availability

• We are actively looking for candidates that currently have availability to work the following Days/Times:
• PRIORITY: Friday, Saturday, & Sunday Evenings
• Weekday Evenings
• Weekday Mornings

Company Overview

Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great adult soccer leagues and youth soccer classes year-round.