Guest Experience Associate — Flexible Schedule & Growth

Kart Directory; Jersey City (NJ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Growth and advancement opportunities

Employee discounts and perks

Fun, energetic team environment

Job summary

RPM Raceway is hiring a Guest Services Representative to be the first point of contact for guests, assisting with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while upholding hospitality standards.

You will manage front desk duties, operate POS systems, and help with birthdays, corporate events, and group activities in a fast-paced entertainment setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced entertainment environment.
• Cash handling and POS experience preferred.
• Strong attention to detail and problem-solving abilities.
• Weekend, evening, and holiday availability required.
• Previous hospitality, retail, restaurant, entertainment, or guest services experience preferred.

Responsibilities

• Welcome and assist guests upon arrival.
• Process check-ins, waivers, memberships, and race registrations.
• Operate POS systems and handle cash/credit transactions.
• Answer phones and assist with reservations and event inquiries.
• Provide information regarding racing, attractions, pricing, and promotions.
• Monitor guest flow and ensure a positive guest experience.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain cleanliness and organization of the front desk and guest areas.
• Support birthday parties, corporate events, and group activities.
• Follow all company safety, operational, and customer service procedures.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Availability

Tools

POS systems

Job description

RPM Raceway is hiring a Guest Services Representative to be the first point of contact for guests, assisting with registration, waivers, reservations, attractions, memberships, food and beverage purchases, and general inquiries while upholding hospitality standards.

You will manage front desk duties, operate POS systems, and help with birthdays, corporate events, and group activities in a fast-paced entertainment setting.