Guest Experience Specialist - Flexible Hours

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Westminster (CO); On-site; USD 21,000 - 24,000; Full time

Job summary

Golf & Tennis Pro Shop, Inc., d/b/a PGA TOUR Superstore in Westminster, CO is seeking a Customer Service Associate to engage customers at the Front-end areas, process transactions, returns, exchanges, gift cards, and promotions while delivering world class service.

You will support the Sales and Service Manager, maintain front-end presentation, stay informed on promotions, and help build lasting customer relationships to drive sales and a best-in-class experience.

Qualifications

• Strong listening and interpersonal skills; verbal and written communication.
• Basic computer skills with Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Greeting and engaging Customers throughout the Front-end areas (Cashier Area, Club Desk).
• Executing all Front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-end areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-end equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Front-end area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with SOP.
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Skills

Communication

Computer

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Golf & Tennis Pro Shop, Inc., d/b/a PGA TOUR Superstore in Westminster, CO is seeking a Customer Service Associate to engage customers at the Front-end areas, process transactions, returns, exchanges, gift cards, and promotions while delivering world class service.

You will support the Sales and Service Manager, maintain front-end presentation, stay informed on promotions, and help build lasting customer relationships to drive sales and a best-in-class experience.